Return & Exchange Policy
Our return policy at Rukmini Clothing is designed to give you peace of mind when making a purchase. If, for any reason, you are not satisfied with your product, we are here to assist you with a hassle-free return or exchange process. We believe in building trust and confidence in our customers, and our transparent refund and exchange policy is a testament to that.
How does the Return/Exchange process work?
You can apply for a Return/Exchange from your Rukmini Clothing account. We offer 7 days hassle-free returns & exchange from the date of delivery. We also offer reverse pick-up services. Please note that a reverse shipment fee of Rs 100 will be deducted at the time of refund. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the Company's address: Rukmini Energy Pvt. Ltd., 5/2B, Sachin Mitra Lane, Kolkata- 700 003. Reverse Pick Up is subject to the availability of the service in your area pin code.
You are required to return the product(s) in the same condition as it was shipped. If the products returned are in poor condition or have clearly been worn and/or damaged, a refund would not be provided. All items must be in unused condition with all original tags attached and packaging intact. We will require 7 days for the return to be processed. Upon return of the product, we will fully examine it and notify the customer of their entitlement to refund via e-mail or whatsapp.
PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. Payments made with COD option will receive store credit redeemable on our store. Shipping Charges are Non-Refundable.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for returns.
How do I cancel my order?
Orders that have not been shipped can be cancelled by placing a request or by calling our Customer Support Number: 9432696246. For changes in the order before it has been shipped, please call us directly on the number and we will try to work it out for you.
You can get in touch with us about any issues at our Customer Support number: 9432696246 or chat with us on whatsapp on the same number. We are available Monday-Sunday between 10 am - 7 pm.
To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to fashion accessories, innerwear i.e. camisoles, slips, boxers, briefs, vests, panties etc. Rukmini Clothing may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
We accept returns for most products within 7 days from the date of receipt, return will be processed within 2 days .provided the following conditions are met:
Refunds will be issued and credited to the original payment method within 7-10 business days.
Managed by - RUKMINI ENERGY PRIVATE LIMITED